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(automated) Directory Assistants
A - Abandoned Call bis AWU  
Abandoned Call
ABR
ACD
ACD Entertainment
Active Grammar
ADA
Adaptive Dialoge
AHT
Airtime
ANI
Applets
Application Analytics
Application Lifecycle Management
ARPU
ASA
ASP
ASR
ATB
Audio-Clipping
Audiotex-Systeme
Augmented Reality
Authentifizierung
Authentisierung
Automated Attendant (oder Auto-Attendant)
Avatar
AWU
B - Back-End bis byPhone
Backend-Prozesse
Backend-Systeme
Barge-in
BHCA
BHCC
Billing-Systeme
Bridged Transfer
Built-In Grammar
Bürgerportal
Business Communications Plattform (BCP)
Business Continuity
Business Process Routing
byPhone Service
C - Call Center bis Customer Interaction Management
Call Center
Call Completion Rate
Call Control
Call Flow
Call Resolution Rate
Call Routing
Call Steering
Call Transfer
Call Volume
Caller Archetypes
CapEx
Carrier Grade-Plattformen
ccXML
CGI
Cloud Computing
COD
Coding Objects
Common User Interface
Confidence Level
Connector
Contingency Planning
Core Portal Player
CPC
CPO
CRM
Cross Media-Marketing
CSSSS
CSTA
CTI
Customer Care & Billing
Customer Experience Management
Customer Interaction Management
D - Data Mining bis Dynamic VoiceXML  
Data Mining
Datenerfassungsysteme
Design Thinking
Device Embedded Systems
Dialog Navigation
Dialog Traversal Test (DTT)
Dialogflexibilität
Dialog-Flow
Dialogmanager/Dialogprozessor
Dialogprozessor
Disaster Recovery
DNIS
DRTV
DSR
DTMF
Dynamic Contact Center
Dynamic Grammar
Dynamic VoiceXML
E - Earcon bis Expertenevaluation
Earcon
Early Adopters
Einzelworterkennung
eMail Reader
Embedded ASR
Emotionserkennung
Emphase
Enabling Function
Enterprise Class
Enterprise Edition
Erlang C-Algorithmus
ERP
Errorhandling
EVA
Expertenevaluation
F - Fall Back bis FX
Fall Back
Finite State Grammar
First Call Resolution
Freier Dialog
FTE
FTP
FX
G - Geführter Dialog bis GUI
Geführter Dialog
Generative Semantik
Glossar der Sprachtechnologie
Grammar
GUI
H - Handschrifterkennung bis Hybride Sprachverarbeitung
Handschrifterkennung
Hear and Feel
Help Desk
Hidden Markov Modell
Hills B
Home Shopping
Hosting
Hosting Platform
Hot Link
Hot Stand by
Hot Swapable
Hot Word Recognition
HTML
HTTP
Human Factor
Hybride Sprachverarbeitung
I - IDE bis IVR-Anbieter
IDE
Identity Management
ImpEx
Inbound Calls
IN-Dienste
Information Architecture
Informationssysteme
Infotainment Services
IN-Routing-Funktionen
Intelligent Contact Routing
Intelligentes Netz
Intelligentes Wohnen
Interaction Design
Internet der Dinge - Web of Things
IP-Technologie
ISDN
ISP
IVR
IVR-Anbieter
J - JSGF bis JVM  
JSGF
Junk Calls
JVM
K - Kano-Modell bis Konsistenz
Kano-Modell
Kommunikationssystem
Konkatenation
Konsistenz
L - Landmark bis Location Based Service
Landmark
Language Guesser
Least Cost Routing
Location Based Service
M - Machine Driven Initiative bis Music on Demand  
Machine Driven Initiative
Managed Service
Mehrsprachigkeit
Mehrwertdienste
Mentales Modell
Micro Content Payment
Middleware
Mixed Initiative
Mixed Language Capability
Mobile Customer Relationship Management
Mobile Music Solution
Mobile Parking and Ticketing
MRCP
MSP
Multi Persona Design
Multi Slot Eingaben
Multi Slot Model
Multichannel
Multichannel CRM
Multichannel Service Delivery
Music on Demand
N - N-Best List bis No Match  
N-Best List
Net Promoter Score
Netzwerk basiert
NLU
No Input
No Match
Noise Reduction
O - OCR bis Outbound Calling
OCR
ODBC
OEM
Off-Peak-Hours
Open-Source-Software
Operator-Unterstützung
OpEx
O-Töne
Outbound Calling
P - PABX bis Push-Dienste
PABX
Packaged Solutions
Parser
Password Reset
pay as you go
PBX
Peak
Persona
Personal Assistant
Personal Information Management
Personalisierung
Phoneme
Pick-by-Voice
PIM - Service
PIN
Plan and Build
Plattform Hosting & Content Billing
Plug & Play
Points of Information
POP3
Port
Power User
Predictive Dialing
Prepaid Kunden
Prerecorded Voice Files
Process Outsourcing
Professional Services
Prompt
Prosodik
Prototyping
PSTN
Push - Dienste
Q - Qualität der Spracherkennung bis Quittierung  
Qualität der Spracherkennung
Quittierung
R - Randomised Prompting bis Run and Maintain
Randomised Prompting
Rapid Prototyping
Rate Shopper
RCI
Reprompting
Revenue Sharing
ROI - Treiber
Run and Maintain
S - S0 bis Synonym  
S.T.E.P Online - Speech Technology Enhancement Programme
S0
S2M
SALT
SAPI
Say Anything
Selbstbeschreibungsfähigkeit
Self Service-Sprachapplikationen
serielle Schnittstelle
Server
Server basiert
Service Automation
Service Blueprint
Service Design
Service Provisioning-System
Service Touch-Point
Service-Grad
Service-Level
Session
SFA Application
Shortcuts
SIP
Skill Based Routing
Slot
SMS Notifikation
Social Media Monitoring
Soft IVR
SP
Speaker Verification
Speech Analytics
Speech Platform
Speech Recognition
Speech Spot
Speech2Text
Sprachapplikation
Sprachbiometrie
Sprachdialogsystem
Sprachportale
Sprachsynthese (Text to Speech, TTS)
sprecherabhängig
sprecherunabhängig
Sprecherverifikation
SQL
SRGS
SS7
SSML
Stand Alone IVR-Lösungen
Standardanwendungen
Stock Quote
Story Board
Synonym
T - TAPI bis Turn taking
TAPI
Tastaturwahl
TCO
TCP/IP
Telefon Banking
Telefon Brokerage
Teleshopping
Televoting
Third Party Content
TIM
Timeout Interval
TK
Touch Tone
Transaction Completion Rate
Transaktionssystem
Triple Play
TTS
Turn taking
U - Unified Communications bis Utterance  
Unified Communications
Unified Messaging-Anwendungen
Unique User
Unit Selection
Universal Command
URL
Usability
Usability Test
user centered (auch: centric) dialog-design
User Driven Initiative
Utterance
V - VAD bis VUI
VAD
VAF
VAMS
VAS
VCC
v-Commerce
Verifier
Virtual Companion
Virtueller Assistent
VIS
Vocabulary
Voice Analytics
Voice Application
Voice Application Development Tools
Voice Application Management
Voice Application Service Provider
Voice Authentification
Voice Automation
Voice Biometrics
Voice Browser
Voice Business
Voice Business Intelligence
Voice Codec
Voice Dialer
Voice Hosting
Voice Messages
Voice Operation Systems
Voice Portal
Voice Presence
Voice Print
Voice Prompt
Voice Recognition
Voice Response Unit
Voice Search
Voice Service Plattform
Voice Tone
Voice Trading
Voice Web
voiceASP
voiceXML
VoiceXML Interpreter
VoIP
VUI
W - von W3C bis Wortfeld
W3C
Wearable Computing
Web 2.0
Wizard-of-Oz-Test
Word Accuracy
Word Spotting
Workflow Automatisierung
Wort-Fehler-Quote
Wortfeld
X - von X.25 bis XML
X.25
xHMI
XML
Z
zero out-Rate
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